These Terms & Conditions apply to all sales made by Attesa Coffee to both business customers and consumers.
A contract is formed when Attesa Coffee confirms the order in writing or dispatches the goods, whichever occurs first.
Any deviating terms proposed by the buyer apply only if explicitly accepted in writing.
All product descriptions, tasting notes, scores, and specifications are provided in good faith.
Green coffee and roasted coffee are agricultural products subject to natural variation. Flavor profile, appearance, and physical characteristics may vary and do not constitute defects. Quality claims are indicative and reflect typical characteristics at the time of sale.
All prices are exclusive of VAT unless explicitly stated otherwise. Applicable VAT and shipping costs are displayed at checkout.
Payment must be completed at checkout before the order is processed.
Orders are dispatched once per week on Wednesdays.
Orders placed by Tuesday (end of day) are dispatched on Wednesday. Orders placed after Tuesday are dispatched the following Wednesday.
This schedule allows consolidation of shipments and ensures optimal packing conditions.
All orders are shipped via DPD unless otherwise agreed.
Shipping costs are calculated at checkout based on:
The final shipping cost is displayed before payment is completed.
Attesa Coffee ships to selected European countries and the United Kingdom.
Current destinations:
If your country is not listed, please contact us before placing an order.
Estimated delivery times after dispatch:
Delivery times are estimates and may vary due to external factors such as location, public holidays, customs clearance, or courier schedules.
Risk transfers to the consumer upon receipt of the goods.
Once an order has been dispatched, the customer receives:
Tracking information is provided by DPD.
For deliveries outside the European Union (including the United Kingdom):
Customers are advised to check local import regulations before ordering.
If an order is marked as delivered but not received, the customer must first check with the neighbour / building management as well as the shipping company.
If the issue persists, contact hello@attesa.co.
Attesa Coffee is not responsible for delays or losses once a shipment is marked as delivered by the courier.
Consumers have a 14-day right of withdrawal from receipt of the goods, in accordance with applicable consumer law.
Returned products must be unused, unopened, and in original packaging. Return shipping costs are borne by the consumer unless stated otherwise.
Complaints must be submitted within 3 working days after discovery.
Liability is limited to the extent permitted under mandatory consumer law. Indirect or consequential damages are excluded where legally permissible.
Attesa Coffee is not liable for delays or failures caused by circumstances beyond reasonable control, including weather conditions, crop failure, transport disruptions, or governmental actions.
Personal data is processed in accordance with applicable data protection laws. See the Privacy Policy for details on data processing, retention periods, and data subject rights.
All agreements are governed by the laws of the Netherlands.
Disputes shall be submitted to the competent courts of the Netherlands unless mandatory law provides otherwise.
Attesa Coffee
Entrada 500
1114 AA Duivendrecht
Netherlands
hello@attesa.co